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Anonymous A

1 reviews | Active since Oct 2020

20 Dec 2023, 10:53

DO NOT BUY OPENVIEW DECODER IT IS GARBAGE. WHENEVER IT RAINS YOU WILL NOT HAVE THE SO CALLED FREE CHANNELS FOR WEEKS

Do not buy Openview decoder it is garbage. You will not have the so called free channels for weeks and Openview will blame what they call RAIN FADE. From last year, everytime it rains we loose all channels for days /weeks. I've done everything to reset as per Openview instructions on their website still no channels, apparently caused by bad weather. So you have a decoder that dies for days whenever it rains and does not work for days even after the rain stopped. It is unfortunate that poor people are the most suffering with this garbage Openview decoder because those who can afford have DSTV. You're are opening an opportunity for the poor to be targeted by the ****** claiming to restore their Openview channels. Nothing is wrong with our dish and there's no poor connection it is your ******* decoder the problem. I sent numerous whatsapp messages to Openview *** and their Customer call centre *** is not taking any calls. It's been over a week without any channels. It's funny how ETV took SABC and DSTV to Court for rugby chasing clout whilst they offer zero service to their clients.

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Replies (2)
OpenView HD
OpenView HD's reply20 Dec 2023, 12:31
Official
Good day

We acknowledge receiving your complaint, one of our senior consultants have been assigned to contact you.

Regards 
Your Openview Customer Care Champion! 
AA
Anonymous A's update20 Dec 2023, 13:25
Reviewer Update
Pathetic response received via email from Jason White. Openview is referring me as usual to an installer. Meaning as long as you have Openview decoder every time it rains you must be prepared to pay an installer. I'm using a shared satellite dish and DSTV customers using the very same satellite dish do not have any signal problem. As expected no assistance received. Last year it was the same thing and it fixed itself after 2 weeks. I repeat stay away from the useless Openview decoder if you want a peaceful mind. Most of the complaints in this platform and facebook are about the same issue but no one takes accountability. I regret buying that junk decoder.