Bad service, bad product

Hi my name is Chantal, I just want to say that open view, is the worst company ever. I bought a set up box last year February and it's just past a year and the box is not working, I've been so patient, I been calling them from Wednesday and they make you wait on the line for about half hour before you speak to an agent, today when I called them after half hour I got through to an agent who was absolutely rude, didn't want to give me her name, I explained what was the problem, she had the audacity to scream at me on the phone when I asked to speak to her manager, she told me no one is available I must call on Monday, I asked her if she knows the consumer rights, we're the customer is always right, she screamed at me and cut the call on me, it's disappointing to know that this is how openview treats there customers who support them, all there calls are recorded and I would like this to be taken up, and the agent to apologize and be disciplined, I'm not a rude person but I think being curtious really helps, I would like to know from them if they make there product to last for just a year and then we got to buy a new one every year so they can make their money, I'm really disappointed at there staff and there service, I would seriously not recommend openview to anyone, people rather go for dstv and top TV although it's a fee every month but they don't treat there customers like dogs, openview is the worse. They must remember the say I bad egg can spoil the whole bag, that's what their agent did.