Payment Debited but Tickets Not Issued

I attempted to purchase 4 tickets for the Orbit College FC vs Orlando Pirates match through Open Tickets.

I followed all the required steps on the website and made payment of R400.00. The payment was successfully deducted from my Capitec account and the payment confirmation showed that the transaction was successful.

However, after the system refreshed, the website indicated that my payment had not been received and prompted me to pay again. This is extremely frustrating and unacceptable, especially because the money has already left my account and the match is approaching.

The payment was made on 19 May 2026 for 4 tickets using my email address. I have proof of payment and screenshots confirming that the payment was successful.

I am requesting urgent assistance from Open Tickets to

Send through the 4 tickets that were paid for.

Customers should not be placed in a position where payment is deducted, but tickets are not issued. I expect this matter to be resolved urgently.