Opel Fourways again.. No feedback.. 7 months later..

Well I expected this. No reply from any of the managers from Opel Fourways even after my previous complain on HelloPeter. The latest we heard is that they are trying to restructure a deal with another new vehicle, but that’s all we hear. No hard evidence or proof. They have been dragging this issue for a very long time and we now want a resolution. We have already paid 7 instalments on the current vehicle which we are not willing to lose. We want them to carry those instalments over onto the new vehicle, as this was their issue which they deliberately delayed.

Note we have also contacted Opel South Africa regarding this, and this is the main reason they have decided to exchange the vehicle for a new one, because of pressure from the senior management. We are not willing to lose 7 months instalments because of their reluctance to assist us and prolong the matter. The only person keeping us informed is the sales person who is trying to his best but the rest of the managers ie, Dave (Dealer Principal), Andrew ( Sales Manager) and Mr Makathi from Unitrans, cannot pick up a phone. Last time we spoke to Mr Makathi was at an Opel feedback session, who said he will definitely call us back.. MORE LIES.. to date.. not a call from him too, this was a month ago.

I’m not sure if these “managers” are allergic to a phone or they are too high up to have the time to give a customer feedback..

@ Opel South Africa, the Grandland is a brand new product, don't let your "managers" bring its name to disrepute because they lack.. customer service s****s.