Shocking Service!!!!

23 Jan<br> Submit claim forms<br> 27 Jan<br> Acknowledge receipt of my mail - 4 DAYS LATER!<br> 3 Feb<br> Sent a mail requesting feedback - no response!<br> 11 Feb<br> Additional documents requested to process my claim. The extra paperwork they requested was a copy of my air tickets despite having a letter from SAA stating all flight numbers and details of the cancelled flight.<br> 12 Feb<br> Submitted my original e-ticket as well as the stubs of the new ticket. Luckily I had kept the ticket stubs of the new flight as this was the only piece of documentation that I had from SAA.<br> 23 Feb<br> I AGAIN sent a mail requesting feedback as my calls were not being returned!<br> 25 Feb<br> Oojah say a letter is being drafted<br> 2 Mar<br> Get informed of my payout & when I try query the excess amounts etc I am told they cannot answer me over the phone and will only reply to a mail. I have never in my life received such shocking service not to mention disregard for my opinion. I would highly caution against anyone EVER using Oojah unless you are up for pathetic service and raised stress levels. A friend who claimed through AIG was paid within 7 days in full!!!! Definitely the smart choice in travel insurance. STAY AWAY FROM OOJAH - HOLLARD!!!