Bad service and attitude.

I was a regular customer for Ontrack, where I used to order key rings on a monthly basis. It was always at least over 100 key rings. The last two months, I had been receiving my batch but roughly over 30 key rings were pushed in from the last two batches. (which means I paid for 30 duds) I sent in my recent order and I asked to please watch out for the next batch, as I don't want to receive 30 + key rings that already pushed in. (i put clients photographs in them) I place my order, paid.... waiting for a response, no response... i send a follow up email and Zandra's reply was: Couriers collecting today. No greeting, no apology...nothing. So very rude.

I feel Zandra's customer service is shocking and she does not care about the poor quality of their products or keeping the a good reputation of the company name.

Poor poor service and no professionalism from Zandra Jonker.

You can read the rest of our conversation:

Hi Zandra Please see the attached pop. I did leave a comment on the order.. Please can you make sure that the keyrings are not already pressed in. The last two orders were not a good quality as I had over 30 keyrings that were already pressed in. I needed to use them as the clients were coming to collect, so I had no choice but to sit and glue them, most frustrating.

Many thanks Kerry

From: ********** ********** On Behalf Of ********** Sent: Thursday, 13 June 2019 1:36 PM To: ###### Subject: Invoice

Dear Kerry

Attached please find your invoice.

Please don't hesitate to contact us should you have any questions.

From: Kerry Olivier [mailto:######}] Sent: 18 June 2019 10:09 AM To: ********** Subject: FW: Invoice Importance: High

Hi Zandra I am following up on my order that should have been delivered this morning? Regards Kerry

From: Zandra Jonker ********** Sent: Tuesday, 18 June 2019 10:38 AM To: 'Kerry Olivier' <###########> Subject: RE: Invoice

Couriers collecting today

From: Kerry Olivier [mailto:############] Sent: 18 June 2019 10:43 AM To: 'Zandra Jonker' Subject: RE: Invoice

Hi Zandra Can I also please have a reply to my concern highlighted in yellow? I am honestly not happy with your service and the non courteous way you handle your client. At least I address you by your name in an email as that is basic manners and seeing that I am a regular client, I am intitled to at least that.

I am going to share on social media my experience with you.

Regards Kerry

From: Zandra Jonker ********** Sent: Tuesday, 18 June 2019 10:55 AM To: 'Kerry Olivier' <#############> Subject: RE: Invoice

Its all brand new stock. We had no complaints before.

They are correct. Waiting for couriers to collect

Hi Zandra So No apology for poor quality? They were pressed in, so how can they be correct? Would you like a photograph? And you still cant address me by my name?

Is this honestly how you handle your clients Zandra, its pathetic. Well this is your first complaint, and it has happened twice, if the new stock has the same issue, it will be returned.

Hello peter and facebook it is and your name will be mentioned personally, along with the copy of our ‘conversation’.

Thank you for the lack of help, you have lost a client.

Regards Kerry