I want to give this place 0 Stars

Ontec Services Home. I have been never been so disgusted by customer service. I have worked in customer service for 7 years and if I ever displayed the type of customer support in my company like I received today I would be fired.

On the 2nd of September I received details on my new apartment metre from my Land Lord. As per attached. "Metre Number ******** and Reference Number ********". I registered the water metre on the Ontec Home website and paid R350,00 towards account number ACC01*********. At the end of September. I bought electricity for my apartment, no problem.

At the end of October, I tried buying electricity from a local vendor and turned out I had a balance outstanding on my water bill of almost R400. I called Ontec Home and the representative apologized and confirmed that instead of using the above metre number to pay the water bill, I need to add the above reference number as the metre number. The R350 I then paid in September already will then be transferred over towards my November bill. I had to borrow money to pay the water bill to buy electricity. Fine.

Come the end of November, what do you know?I now have almost R400 outstanding on my water bill and the R350 I paid STILL CANNOT BE LOCATED OR TRANSFERRED!!! I DO NOT HAVE MONEY TO BUY WATER I ALREADY PAID FOR! I NEED TO BUY ELECTRICITY WITH THIS MONEY I HAVE!! I called today at 11:03 and spoke to a rep, he assured me he will look into and promised a call back at 13:00pm. He never called. I called back at 15:10 and spoke to another rep and oh... My ... Gee... The customer service was absolutely horrific.

I want to speak to a manager, preferably operations manager, not the Team Leader as he told me his TL is in a meeting, I don't buy it. He was not listening, talking about "how must he feel" , etc. I will not accept anything else than appropriate customer service when I am a paying customer.

I need the R350 I paid in September already, to balance out my outstanding bill so that I can buy electricity. And I want next steps on the attrocious Customer service received.

I need a resolution, yesterday. Please get back to me.