My experience at Onomo Hotel Durban

While I enjoyed many aspects of my stay, there were several things that left me frustrated and disappointed:

Housekeeping Issues – The cleaning crew was unreliable and unprofessional. Our room was skipped two days in a row, even after we made multiple requests to the reception. The fact that our “Please service me” sign was mysteriously flipped to “Just chilling” was unacceptable.

Lack of Accountability – We had to constantly chase after the cleaning crew just to get basic service. Each time we asked them to wait for a few minutes, they would disappear and never return. It felt like we had to beg just to get our room cleaned.

Inconvenient Cleaning Schedule – Housekeeping started as early as 8:00 AM, which is too early for vacationers. If you’re getting ready and ask them to return later, they just don’t come back, which is incredibly frustrating.

Room Cleanliness – Even when the room was finally “cleaned,” it was done poorly. The same sheets were flipped instead of changed, and visible stains were left on the bed and in the bathroom. This is not the level of service I expect from a hotel.

The lack of proper housekeeping really impacted what could have been an amazing stay. If this issue were addressed, the hotel would be fantastic in every other way.