Breaching South African law, poor customer service, arrogant senior staff

Be very cautious when purchasing a package. I have experience unacceptable customer service from the Claremont Deluxe Laser branch (who have changed their name to OnlyDeluxe Aesthetics). This includes waiting 45 minutes for booked appointments, having my appointments moved around without my knowledge, numerous other booking errors, inconsistent and contradictory information provided by staff and ultimately an arrogant branch manager who could not care less. I no longer wished to complete my package and requested a refund for the treatments which I have not yet redeemed. This is a customer's right in terms of the Consumer Protection Act. Escalated to the highest levels and they outright refused to provide a refund or any form of compensation whatsoever. They simply do not care that they are breaching the CPA, trying to hide behind their "policies". This company is going to get a rude awakening when someone reports them to the Consumer Ombud. No customer service mindset at all and very arrogant staff at the higher levels as soon as something goes wrong. Their attitude immediately changes. They boldly think that they are above the law.