Lack of effort!!!!

I have worked for Only the Best on a temporary basis. Years later I need UI-19 form as.I am unemployed. I am a single mom, my partner commuted suicide I have no financial help. I have begged and pleaded, phoned again and again using my last airtime...and for a month I have pleaded and they just ignore me. Because of this I can no claim, and they don't care after I explained how important this was for me!!! So please what do I do now??? Do they care if you have no food in the house and you must let your child go to bed hungry!