Rental

Hi Only Realty Property Group are ********s. Firstly the people as follows Desere Steenberg, Maria Garcia and Mfaro Pongolani. The have no customer service, have no manners, they communication is absolutely perfect. I wanted to rent a property in Lenasia through there's Individuals and the service was unsatisfactory. We paid they R17000.00 and ask for our refund and they still have not refunded us R8000.00 due to they unprofessional service and lack of communication. On the 3oth November 2024 we had a meeting with Mfaro Pongolani to do inspection and receive house keys but this was not done completely right and not professional. We were advised from that we can clean up the place and can only move on in on the 1st December 2024. On the 30th November 2024 after inspection we went to get cleaning material and came back to a house that someone came into and dismantled the kitchen cupboard door and left on the floor. Looked like some one broke in. With no communication from anyone saying maintenance is been done or anything. We even asked the agent what's happening he then advised to change all locks as he is not aware about anything. We tried calling the office no answer. We sent emails no answer. We the advised on the 30th November 2024 we can not start or terminate the contract if we have not done anything and wanted to hand back the house keys. We then were contracted by Maria Garcia on the 1st December 2024 not wanting to hear or understand anything we had to say but come all the way to they offices where we did not even meet them in the first place to hand them the keys and so we did sill waiting for 30 minutes later after the time that was arranged to hand over the keys again lack of communication ongoing. Then to find out the Mondays the 2nd December 2024 to say the landlord was doing maintenance and to send bank letter for refund to find another place to rent. Then we still need to call ongoing to find out when are we getting our refund again lack of communication no reply till the end of day to call Desere Steenberg to ask regarding the refund. This women the says due to the landlord doing maintenance with out communication he is holding the R8000 this is so unprofessional if only communication was made nothing of this would of even happened