Extremely *********** staff wrt billing and accounts

I pay Onlyrealty a fee of R456 per month for the management of the property . Rental should be paid by the 1st of every month

6 January 2017 - Chantelle Pretorius paid R3444.28 to De Lucia incorrectly. I had emailed her inquiring as to why De Lucia was charging us the incorrect amount in Nov ember 2016 however she never responded. Therefore payment was only made to us on the 7 January 2017. Note that payments to DeLucia is only R689 a month however Chantelle made a payment of R3444 after I had already red-flaggedthe error. Apology from Chantelle.

7 April 2017 - Cathy Heyne deposit R19000 into our account incorrectly. I then had to refund the money back to Onlyrealty. Apology letter from Cathy Heyne 4 May 2017 Charmaine Greyling assumed that there was an issue with a leaking sink based on information from the tenant however the complex did not have water. We then as the landlord had to pay for unnecessary costs for the plumber of R560. The inspection before the tenant moved in, everything was in perfect order. Apology letter from Charmaine.

I called Cathy Heyne on the 1st August 2017 to inquire when the rental will be paid and she notified me that she will contact the tenant. I then called and emailed Cathy again on Friday the 4 August 2017 and she told me that she will contact the client again. An email was then sent to me by Cathy on the 7 August 2017 stating that the rental will be in my account by the next day. I recieved an sms stating that only R657 was paid into my account. Thereafter Cathy emailed me with the apology attached stating that she did not see the situation timeously. After 7 days of me notifying Cathy she did not feel the need to look into the matter?