MD
Michael D
1 reviews | Active since Jun 2020
01 Dec 2020, 10:27
Shocking service!
Despite the website's claims of super quick turnaround, super fast delivery and top notch support, I have found just the opposite to be the case. I placed an order 6 days ago, which has been "processed" for days now without any sign of delivery. I have repeatedly left voice messages, as nobody ever answers the phone and have also sent emailed requests. The service is terrible, non-existant so far actually. Should my calls not be answered soon, I think I should just pitch up at their premises and demand some answers.
Helpful (0)
Replies (14)0
Replies (14)
OnlineBozza's replyOfficial
01 Dec 2020, 17:37Hi Micheal,
Your order has been ready for collection for a while now. We have resent you the collection address as well as a notification that your order is ready.
We apologise for any miscommunication, please come through to collect.
Regards,
The OB Team
Your order has been ready for collection for a while now. We have resent you the collection address as well as a notification that your order is ready.
We apologise for any miscommunication, please come through to collect.
Regards,
The OB Team
OnlineBozza's reply01 Dec 2020, 17:37
Official
Hi Micheal,
Your order has been ready for collection for a while now. We have resent you the collection address as well as a notification that your order is ready.
We apologise for any miscommunication, please come through to collect.
Regards,
The OB Team
Your order has been ready for collection for a while now. We have resent you the collection address as well as a notification that your order is ready.
We apologise for any miscommunication, please come through to collect.
Regards,
The OB Team
MD
Michael D's updateReviewer Update
01 Dec 2020, 19:31Firstly, the order is to be delivered. I have paid the additional R105.80 for shipping. I suggest you actually read your own invoices.
After all my attempts at calling your company, leaving voice mails and emails, the first response I get is on a public forum after a complaint in a feeble attempt to appear as if I am the one at fault. You have still not bothered to contact me directly. I have also not received the notification you refer to in your response.
Your company's incompetence is astounding. I suggest somebody actually contact me directly in order to put this matter to rest.
I await your call and/or my deliver tomorrow.
After all my attempts at calling your company, leaving voice mails and emails, the first response I get is on a public forum after a complaint in a feeble attempt to appear as if I am the one at fault. You have still not bothered to contact me directly. I have also not received the notification you refer to in your response.
Your company's incompetence is astounding. I suggest somebody actually contact me directly in order to put this matter to rest.
I await your call and/or my deliver tomorrow.
MD
Michael D's update01 Dec 2020, 19:31
Reviewer Update
Firstly, the order is to be delivered. I have paid the additional R105.80 for shipping. I suggest you actually read your own invoices.
After all my attempts at calling your company, leaving voice mails and emails, the first response I get is on a public forum after a complaint in a feeble attempt to appear as if I am the one at fault. You have still not bothered to contact me directly. I have also not received the notification you refer to in your response.
Your company's incompetence is astounding. I suggest somebody actually contact me directly in order to put this matter to rest.
I await your call and/or my deliver tomorrow.
After all my attempts at calling your company, leaving voice mails and emails, the first response I get is on a public forum after a complaint in a feeble attempt to appear as if I am the one at fault. You have still not bothered to contact me directly. I have also not received the notification you refer to in your response.
Your company's incompetence is astounding. I suggest somebody actually contact me directly in order to put this matter to rest.
I await your call and/or my deliver tomorrow.
OnlineBozza's replyOfficial
01 Dec 2020, 22:00Hi Micheal,
Apologies, your order will be shipped tomorrow morning. We had you mixed up with another Micheal. We were awaiting stock from a supplier. Stock was received this afternoon. 6 days is a very long time to fulfil an order, we will continue to work on better lead-times.
Apologies, your order will be shipped tomorrow morning. We had you mixed up with another Micheal. We were awaiting stock from a supplier. Stock was received this afternoon. 6 days is a very long time to fulfil an order, we will continue to work on better lead-times.
OnlineBozza's reply01 Dec 2020, 22:00
Official
Hi Micheal,
Apologies, your order will be shipped tomorrow morning. We had you mixed up with another Micheal. We were awaiting stock from a supplier. Stock was received this afternoon. 6 days is a very long time to fulfil an order, we will continue to work on better lead-times.
Apologies, your order will be shipped tomorrow morning. We had you mixed up with another Micheal. We were awaiting stock from a supplier. Stock was received this afternoon. 6 days is a very long time to fulfil an order, we will continue to work on better lead-times.
MD
Michael D's updateReviewer Update
02 Dec 2020, 18:39...still waiting. No delivery, no phone call. Pathetic.
MD
Michael D's update02 Dec 2020, 18:39
Reviewer Update
...still waiting. No delivery, no phone call. Pathetic.
MD
Michael D's updateReviewer Update
03 Dec 2020, 10:25My order was delivered this morning via the courier.
I ordered and paid for 16× packs of 5 boxes of soya mince to include in food parcels and guess what? ...I get 16 single boxes!
Online Bossa will definitely see me at their premises today. There is no end to their utter incompetence. I am sick and tired of being messed around.
I ordered and paid for 16× packs of 5 boxes of soya mince to include in food parcels and guess what? ...I get 16 single boxes!
Online Bossa will definitely see me at their premises today. There is no end to their utter incompetence. I am sick and tired of being messed around.
MD
Michael D's update03 Dec 2020, 10:25
Reviewer Update
My order was delivered this morning via the courier.
I ordered and paid for 16× packs of 5 boxes of soya mince to include in food parcels and guess what? ...I get 16 single boxes!
Online Bossa will definitely see me at their premises today. There is no end to their utter incompetence. I am sick and tired of being messed around.
I ordered and paid for 16× packs of 5 boxes of soya mince to include in food parcels and guess what? ...I get 16 single boxes!
Online Bossa will definitely see me at their premises today. There is no end to their utter incompetence. I am sick and tired of being messed around.
OnlineBozza's replyOfficial
03 Dec 2020, 10:50Hi Micheal,
I wish that all orders go well, but unfortunately some orders just dont bring us luck. I am terribly sorry for the mishap. I will see that it is sorted out asap.
Apologies once again.
Regards,
OB Team
I wish that all orders go well, but unfortunately some orders just dont bring us luck. I am terribly sorry for the mishap. I will see that it is sorted out asap.
Apologies once again.
Regards,
OB Team
OnlineBozza's reply03 Dec 2020, 10:50
Official
Hi Micheal,
I wish that all orders go well, but unfortunately some orders just dont bring us luck. I am terribly sorry for the mishap. I will see that it is sorted out asap.
Apologies once again.
Regards,
OB Team
I wish that all orders go well, but unfortunately some orders just dont bring us luck. I am terribly sorry for the mishap. I will see that it is sorted out asap.
Apologies once again.
Regards,
OB Team
MD
Michael D's updateReviewer Update
03 Dec 2020, 10:56I will be there around midday with my partial delivery. I expect to be presented with either the balance of the order or a full cash refund. I would also like to speak with whoever is responsible for this lunacy.
MD
Michael D's update03 Dec 2020, 10:56
Reviewer Update
I will be there around midday with my partial delivery. I expect to be presented with either the balance of the order or a full cash refund. I would also like to speak with whoever is responsible for this lunacy.
OnlineBozza's replyOfficial
03 Dec 2020, 11:08Hi Micheal,
Please give us a little more time to get your stock sorted. Can we reschedule your visit for a little later?
Regards,
OB Team
Please give us a little more time to get your stock sorted. Can we reschedule your visit for a little later?
Regards,
OB Team
OnlineBozza's reply03 Dec 2020, 11:08
Official
Hi Micheal,
Please give us a little more time to get your stock sorted. Can we reschedule your visit for a little later?
Regards,
OB Team
Please give us a little more time to get your stock sorted. Can we reschedule your visit for a little later?
Regards,
OB Team
MD
Michael D's updateReviewer Update
03 Dec 2020, 11:14You have already stated the stock arrived a couple of days ago. I have no more time to waste. Maybe if you actually answered your phones or returned voice messages or emails, this whole episode could have been prevented. I will see you today for either the balance of my order or a full cash refund.
MD
Michael D's update03 Dec 2020, 11:14
Reviewer Update
You have already stated the stock arrived a couple of days ago. I have no more time to waste. Maybe if you actually answered your phones or returned voice messages or emails, this whole episode could have been prevented. I will see you today for either the balance of my order or a full cash refund.
OnlineBozza's replyOfficial
03 Dec 2020, 11:43Hi Micheal,
We do not keep cash on the premises. If you want a refund, we will send it through EFT or PayFast.
Apologies for the mishap.
Regards,
OB Team
We do not keep cash on the premises. If you want a refund, we will send it through EFT or PayFast.
Apologies for the mishap.
Regards,
OB Team
OnlineBozza's reply03 Dec 2020, 11:43
Official
Hi Micheal,
We do not keep cash on the premises. If you want a refund, we will send it through EFT or PayFast.
Apologies for the mishap.
Regards,
OB Team
We do not keep cash on the premises. If you want a refund, we will send it through EFT or PayFast.
Apologies for the mishap.
Regards,
OB Team
MD
Michael D's updateReviewer Update
04 Dec 2020, 14:06After driving the 40kms to their premises yesterday and battling to gain access to their offices, I was eventually let through the gate. There is no signage and they operate out of a scruffy room. They have no stock of anything at their premises and would not disclose where their stock is stored. I dealt with a representative of whatever these people call themselves - Online Bozza/ UBA - who also have terrible reviews - I was guaranteed that my order would be rectified and delivered this morning. This was also confirmed later on in the day...nothing has arrived and yet again, nobody answers the phones at either Online Bozza OR UBA. If I have to make another trip to Ormonde on Monday, I will be bringing the SAP ***** unit with me. These people are useless, pathetic, dishonest ******. Enough is ENOUGH!
MD
Michael D's update04 Dec 2020, 14:06
Reviewer Update
After driving the 40kms to their premises yesterday and battling to gain access to their offices, I was eventually let through the gate. There is no signage and they operate out of a scruffy room. They have no stock of anything at their premises and would not disclose where their stock is stored. I dealt with a representative of whatever these people call themselves - Online Bozza/ UBA - who also have terrible reviews - I was guaranteed that my order would be rectified and delivered this morning. This was also confirmed later on in the day...nothing has arrived and yet again, nobody answers the phones at either Online Bozza OR UBA. If I have to make another trip to Ormonde on Monday, I will be bringing the SAP ***** unit with me. These people are useless, pathetic, dishonest ******. Enough is ENOUGH!
OnlineBozza's replyOfficial
04 Dec 2020, 18:56Hi Micheal,
Thanks for your message. Your order was sent yesterday via courier guy for an overnight delivery. I will send a courier waybill as soon as I have access to it.
The office you walked into is a sales office where staff respond to emails and take calls. Despite having 10 offices in that building, most staff members prefer to work together to keep abreast with orders and communication.
Nonetheless, we hope your order will be delivered shortly. Please let us know if you have received them today.
If not, you are more than welcome to bring in SAPS and we will explain our situation.
Kindest regards and have an awesome weekend.
The OB Team
Thanks for your message. Your order was sent yesterday via courier guy for an overnight delivery. I will send a courier waybill as soon as I have access to it.
The office you walked into is a sales office where staff respond to emails and take calls. Despite having 10 offices in that building, most staff members prefer to work together to keep abreast with orders and communication.
Nonetheless, we hope your order will be delivered shortly. Please let us know if you have received them today.
If not, you are more than welcome to bring in SAPS and we will explain our situation.
Kindest regards and have an awesome weekend.
The OB Team
OnlineBozza's reply04 Dec 2020, 18:56
Official
Hi Micheal,
Thanks for your message. Your order was sent yesterday via courier guy for an overnight delivery. I will send a courier waybill as soon as I have access to it.
The office you walked into is a sales office where staff respond to emails and take calls. Despite having 10 offices in that building, most staff members prefer to work together to keep abreast with orders and communication.
Nonetheless, we hope your order will be delivered shortly. Please let us know if you have received them today.
If not, you are more than welcome to bring in SAPS and we will explain our situation.
Kindest regards and have an awesome weekend.
The OB Team
Thanks for your message. Your order was sent yesterday via courier guy for an overnight delivery. I will send a courier waybill as soon as I have access to it.
The office you walked into is a sales office where staff respond to emails and take calls. Despite having 10 offices in that building, most staff members prefer to work together to keep abreast with orders and communication.
Nonetheless, we hope your order will be delivered shortly. Please let us know if you have received them today.
If not, you are more than welcome to bring in SAPS and we will explain our situation.
Kindest regards and have an awesome weekend.
The OB Team
MD
Michael D's updateReviewer Update
05 Dec 2020, 06:39My order finally arrived late afternoon yesterday, after the deadline for packing the food parcels. Half of the boxes aren't even the flavour I ordered.
I wouldn't recommend that anyone uses this company. There is no service, no support and their attitudes are disgraceful. Judging by the tone of all the other complaints relating to Online Bozza and UBA, it appears that this is their normal standard.
I wouldn't recommend that anyone uses this company. There is no service, no support and their attitudes are disgraceful. Judging by the tone of all the other complaints relating to Online Bozza and UBA, it appears that this is their normal standard.
MD
Michael D's update05 Dec 2020, 06:39
Reviewer Update
My order finally arrived late afternoon yesterday, after the deadline for packing the food parcels. Half of the boxes aren't even the flavour I ordered.
I wouldn't recommend that anyone uses this company. There is no service, no support and their attitudes are disgraceful. Judging by the tone of all the other complaints relating to Online Bozza and UBA, it appears that this is their normal standard.
I wouldn't recommend that anyone uses this company. There is no service, no support and their attitudes are disgraceful. Judging by the tone of all the other complaints relating to Online Bozza and UBA, it appears that this is their normal standard.
OnlineBozza's replyOfficial
05 Dec 2020, 12:12HI Micheal,
Thanks for your review. We will continue to strive to get better.
Thank you for your support.
Regards,
The OB Team
Thanks for your review. We will continue to strive to get better.
Thank you for your support.
Regards,
The OB Team
OnlineBozza's reply05 Dec 2020, 12:12
Official
HI Micheal,
Thanks for your review. We will continue to strive to get better.
Thank you for your support.
Regards,
The OB Team
Thanks for your review. We will continue to strive to get better.
Thank you for your support.
Regards,
The OB Team