Service unacceptable

I bought a pool table on the 18 December. Followed up on the 21st and was advised that it was being shipped same day. After no emails confirming the shipment (it is stated on their website that they notify you of shipment etc) of the item I followed up again on 22nd requesting which courier they are using. As you can imagine, no reply was received. Requested feedback on my email the 24th, only to be advised that it was not shipped as they did not have a truck for the table. I then received an email to show that it was shipped. On the 29th I followed up to find out when I'll be receiving it. I was contacted telephonically and was provided with the waybill number, I asked the consultant what I should do with it if I bought the table from them. Surely they must follow up with the courier. They then called back to say that I'll receive the table the 29th or the 30th. I then called the courier company to find out if the information matches to what I was told telephonically. As suspected the courier company and their information did not match, the courier company (The Courier Guy) did not even receive the freight yet. I then emailed onlinebozza again to advise that their information and the courier is a mismatch. I advised that I would like feedback on the matter and after 2 hours of no response to my email. I was advised that they investigating. How many times do I need to follow up to get a proper response and service as well. This is highly unacceptable and to top it off they are blaming the festive season for the delivery taking longer than expected. They should really learn from Takealot it doesn't matter which day you order a product in 2 days (which includes weekends) you receive your product. If I do not receive my item by tomorrow I want my money refunded immediately. As a consumer you pay for an item timeously and in good faith but then you get service that totally sucks.