Placed order and no delivery

I placed an order on 4 Nov, I received a message on 5 Nov stating that my order has been completed and handed to the couriers. A week later, my order has not arrived ! I emailed them on Monday to follow up on my order, and no reply. I called on Tuesday and was told the courier was at my house on 6 Nov but no one was home. Working from home, there is always someone at the house and I have camera footage to prove that there was no courier at the time specified by the courier. The person I spoke to told me my order would arrive on Wednesday morning. On Wednesday afternoon, I called again and was told if my order had not arrived by 5pm, someone would come and drop off my order. I called at 5pm and there was no answer. I called again on Thursday morning and was told they would follow up with the courier. I have tried calling several times since then and there is no answer and my order has still not been delivered. I would not recommend ordering anything from Online Bozza !