SF
Sheldon F
1 reviews | Active since Dec 2020
14 Dec 2020, 13:40
Have I been ****med online?
Placed an order online through PayFast. Received a response that we should send proof of payment to a certain email address, before they can process the order. Sent through the POIP only to get a message back that the email is an "unrouteable address". Number on the website goes to voicemail & no response to my email enquiry...
Have I been ****med?
Helpful (0)
Replies (10)0
Replies (10)
OnlineBozza's replyOfficial
14 Dec 2020, 18:44Hi Sheldon,
We understand your frustration and apologise for the inconsistency with regards to our phone lines. As discussed with Payfast, we are not a ********** company and will fulfil your order as soon as possible.
Regards,
The OB Team
We understand your frustration and apologise for the inconsistency with regards to our phone lines. As discussed with Payfast, we are not a ********** company and will fulfil your order as soon as possible.
Regards,
The OB Team
OnlineBozza's reply14 Dec 2020, 18:44
Official
Hi Sheldon,
We understand your frustration and apologise for the inconsistency with regards to our phone lines. As discussed with Payfast, we are not a ********** company and will fulfil your order as soon as possible.
Regards,
The OB Team
We understand your frustration and apologise for the inconsistency with regards to our phone lines. As discussed with Payfast, we are not a ********** company and will fulfil your order as soon as possible.
Regards,
The OB Team
SF
Sheldon F's updateReviewer Update
14 Dec 2020, 19:01Thanks for your response dear merchant. However, it is extremely difficult to comprehend in this day & age one cannot reach an established company. The problem with your phone lines has been reported across different platforms over 3 weeks ago... if your customer is important, simple communication would be a mandatory standard.
Lastly, I appreciate your diplomatic reply. Your website however, brags "Fast Shipping". With such a bold boast, please pin the turn around of my order to a date, show your commitment & move me to turn this into a positive review to lift the poor reputation of Online Bozza.
Look forward to hearing from you & please feel free to call me directly on ***.
Lastly, I appreciate your diplomatic reply. Your website however, brags "Fast Shipping". With such a bold boast, please pin the turn around of my order to a date, show your commitment & move me to turn this into a positive review to lift the poor reputation of Online Bozza.
Look forward to hearing from you & please feel free to call me directly on ***.
SF
Sheldon F's update14 Dec 2020, 19:01
Reviewer Update
Thanks for your response dear merchant. However, it is extremely difficult to comprehend in this day & age one cannot reach an established company. The problem with your phone lines has been reported across different platforms over 3 weeks ago... if your customer is important, simple communication would be a mandatory standard.
Lastly, I appreciate your diplomatic reply. Your website however, brags "Fast Shipping". With such a bold boast, please pin the turn around of my order to a date, show your commitment & move me to turn this into a positive review to lift the poor reputation of Online Bozza.
Look forward to hearing from you & please feel free to call me directly on ***.
Lastly, I appreciate your diplomatic reply. Your website however, brags "Fast Shipping". With such a bold boast, please pin the turn around of my order to a date, show your commitment & move me to turn this into a positive review to lift the poor reputation of Online Bozza.
Look forward to hearing from you & please feel free to call me directly on ***.
OnlineBozza's replyOfficial
14 Dec 2020, 19:52Hi Sheldon,
We will call you in the morning.
Thanks for understanding.
Regards,
The OB team
We will call you in the morning.
Thanks for understanding.
Regards,
The OB team
OnlineBozza's reply14 Dec 2020, 19:52
Official
Hi Sheldon,
We will call you in the morning.
Thanks for understanding.
Regards,
The OB team
We will call you in the morning.
Thanks for understanding.
Regards,
The OB team
SF
Sheldon F's updateReviewer Update
14 Dec 2020, 20:39I look forward to the call. Please don't disappoint dear merchant. Have a restful evening.
SF
Sheldon F's update14 Dec 2020, 20:39
Reviewer Update
I look forward to the call. Please don't disappoint dear merchant. Have a restful evening.
SF
Sheldon F's updateReviewer Update
15 Dec 2020, 09:54Dear OB Team,
It's well into the morning & I have had no call from you. Where is the integrity? As consumers, we work very hard for our money, please respect that and offer some service.
If you cannot fulfill my order, please just refund me so I can take my business somewhere else. And for the purpose of many other consumers who spend their hard earned cash, please be more transparent & remove the false advertising on your website - you DO NOT offer "top notch support" & you definitely DO NOT offer "fast shipping".
If I did not know any better, it's as if you run this business after hours out of a back room garage...
It's well into the morning & I have had no call from you. Where is the integrity? As consumers, we work very hard for our money, please respect that and offer some service.
If you cannot fulfill my order, please just refund me so I can take my business somewhere else. And for the purpose of many other consumers who spend their hard earned cash, please be more transparent & remove the false advertising on your website - you DO NOT offer "top notch support" & you definitely DO NOT offer "fast shipping".
If I did not know any better, it's as if you run this business after hours out of a back room garage...
SF
Sheldon F's update15 Dec 2020, 09:54
Reviewer Update
Dear OB Team,
It's well into the morning & I have had no call from you. Where is the integrity? As consumers, we work very hard for our money, please respect that and offer some service.
If you cannot fulfill my order, please just refund me so I can take my business somewhere else. And for the purpose of many other consumers who spend their hard earned cash, please be more transparent & remove the false advertising on your website - you DO NOT offer "top notch support" & you definitely DO NOT offer "fast shipping".
If I did not know any better, it's as if you run this business after hours out of a back room garage...
It's well into the morning & I have had no call from you. Where is the integrity? As consumers, we work very hard for our money, please respect that and offer some service.
If you cannot fulfill my order, please just refund me so I can take my business somewhere else. And for the purpose of many other consumers who spend their hard earned cash, please be more transparent & remove the false advertising on your website - you DO NOT offer "top notch support" & you definitely DO NOT offer "fast shipping".
If I did not know any better, it's as if you run this business after hours out of a back room garage...
OnlineBozza's replyOfficial
15 Dec 2020, 10:03HI Sheldon,
We called the number w e have on the system, a lady answered and said we have the wrong number. I asked to speak to Dominique... You can call me directly on ***.
My name is Muhammed.
Regards,
We called the number w e have on the system, a lady answered and said we have the wrong number. I asked to speak to Dominique... You can call me directly on ***.
My name is Muhammed.
Regards,
OnlineBozza's reply15 Dec 2020, 10:03
Official
HI Sheldon,
We called the number w e have on the system, a lady answered and said we have the wrong number. I asked to speak to Dominique... You can call me directly on ***.
My name is Muhammed.
Regards,
We called the number w e have on the system, a lady answered and said we have the wrong number. I asked to speak to Dominique... You can call me directly on ***.
My name is Muhammed.
Regards,
SF
Sheldon F's updateReviewer Update
15 Dec 2020, 12:07Heya Muhammed,
As per telephone conversation, it seems you had the incorrect number, but glad you got hold of me eventually. Thanks for the call & assurance that Online Bozza is not **********.
As per your offer, I look forward to hearing from you this afternoon about the confirmation of my order & the lead time of the logistics.
I must say, your call gave me hope in your service, but the proof will be in the turn around time of the delivery & whether the delivery is complete or not.
As mentioned in our call Muhammed, I look forward to turning this into a positive review in the end.
As per telephone conversation, it seems you had the incorrect number, but glad you got hold of me eventually. Thanks for the call & assurance that Online Bozza is not **********.
As per your offer, I look forward to hearing from you this afternoon about the confirmation of my order & the lead time of the logistics.
I must say, your call gave me hope in your service, but the proof will be in the turn around time of the delivery & whether the delivery is complete or not.
As mentioned in our call Muhammed, I look forward to turning this into a positive review in the end.
SF
Sheldon F's update15 Dec 2020, 12:07
Reviewer Update
Heya Muhammed,
As per telephone conversation, it seems you had the incorrect number, but glad you got hold of me eventually. Thanks for the call & assurance that Online Bozza is not **********.
As per your offer, I look forward to hearing from you this afternoon about the confirmation of my order & the lead time of the logistics.
I must say, your call gave me hope in your service, but the proof will be in the turn around time of the delivery & whether the delivery is complete or not.
As mentioned in our call Muhammed, I look forward to turning this into a positive review in the end.
As per telephone conversation, it seems you had the incorrect number, but glad you got hold of me eventually. Thanks for the call & assurance that Online Bozza is not **********.
As per your offer, I look forward to hearing from you this afternoon about the confirmation of my order & the lead time of the logistics.
I must say, your call gave me hope in your service, but the proof will be in the turn around time of the delivery & whether the delivery is complete or not.
As mentioned in our call Muhammed, I look forward to turning this into a positive review in the end.
SF
Sheldon F's updateReviewer Update
16 Dec 2020, 09:28Very interesting development. In all honesty, Online Bozza has offered some great personal service, and it's seems to be very much in my favor. Waiting on some news in terms of stock, but very grateful this is turning into a positive review. The communication has been on point so far.
Will keep you posted once we have news and delivery.
Will keep you posted once we have news and delivery.
SF
Sheldon F's update16 Dec 2020, 09:28
Reviewer Update
Very interesting development. In all honesty, Online Bozza has offered some great personal service, and it's seems to be very much in my favor. Waiting on some news in terms of stock, but very grateful this is turning into a positive review. The communication has been on point so far.
Will keep you posted once we have news and delivery.
Will keep you posted once we have news and delivery.
OnlineBozza's replyOfficial
20 Dec 2020, 23:19Hi Sheldon,
Just checking that you're happy with your items.
Regards,
The OB Team
Just checking that you're happy with your items.
Regards,
The OB Team
OnlineBozza's reply20 Dec 2020, 23:19
Official
Hi Sheldon,
Just checking that you're happy with your items.
Regards,
The OB Team
Just checking that you're happy with your items.
Regards,
The OB Team
SF
Sheldon F's updateReviewer Update
21 Dec 2020, 20:34Heya Online Bozza,
It brings me great pleasure to thank you for the delivery of everything I ordered. It's true, we had a rocky start - but good thing I ordered a mountain bike with suspension - as we have overcome that & I appreciate the 100% improvement in communication.
At the beginning of my fat moan about OB, I did say I would love to turn this into a positive review - and that I can do. How come? Well, after calling me to tell me the bike I ordered was not in stock, I asked if they could make a plan to upgrade me to a bike that was more expensive ... and they happily obliged. This weekend I got to ride my new Raleigh 29" Terrain bike through the streets.
Thanks OB!
It brings me great pleasure to thank you for the delivery of everything I ordered. It's true, we had a rocky start - but good thing I ordered a mountain bike with suspension - as we have overcome that & I appreciate the 100% improvement in communication.
At the beginning of my fat moan about OB, I did say I would love to turn this into a positive review - and that I can do. How come? Well, after calling me to tell me the bike I ordered was not in stock, I asked if they could make a plan to upgrade me to a bike that was more expensive ... and they happily obliged. This weekend I got to ride my new Raleigh 29" Terrain bike through the streets.
Thanks OB!
SF
Sheldon F's update21 Dec 2020, 20:34
Reviewer Update
Heya Online Bozza,
It brings me great pleasure to thank you for the delivery of everything I ordered. It's true, we had a rocky start - but good thing I ordered a mountain bike with suspension - as we have overcome that & I appreciate the 100% improvement in communication.
At the beginning of my fat moan about OB, I did say I would love to turn this into a positive review - and that I can do. How come? Well, after calling me to tell me the bike I ordered was not in stock, I asked if they could make a plan to upgrade me to a bike that was more expensive ... and they happily obliged. This weekend I got to ride my new Raleigh 29" Terrain bike through the streets.
Thanks OB!
It brings me great pleasure to thank you for the delivery of everything I ordered. It's true, we had a rocky start - but good thing I ordered a mountain bike with suspension - as we have overcome that & I appreciate the 100% improvement in communication.
At the beginning of my fat moan about OB, I did say I would love to turn this into a positive review - and that I can do. How come? Well, after calling me to tell me the bike I ordered was not in stock, I asked if they could make a plan to upgrade me to a bike that was more expensive ... and they happily obliged. This weekend I got to ride my new Raleigh 29" Terrain bike through the streets.
Thanks OB!