1 reviews | Active since Jan 2016
FREAKING SHOCKING SERVICE AND NO PRODUCT RECEIVED...!!!!
We phoned and confirmed that an item will be available and shipped, before we placed an order. This was 11 Nov 2020. Onlinebozza confirmed that the item will be shipped within 2-3 days. Order was placed and paid on the same day (11 Nov 2020). After being passed from pillar to post we eventually received feedback (almost 2 weeks later) that there is no more stock of the item and a refund has been issued. This refund will also now only be done at the end of the week...! Strange how companies are so quick to take your money, but you have to wait a week for a refund due to the fact that they cannot deliver what they promised telephonically. After we specifically went through the trouble to ensure that the item is available and will be shipped as per their website. How can one rate this level of service? I will NEVER EVER advise anyone to purchase from this site. In the times we are in one would expect companies to under promise and over deliver. Needless to say this has been one of the worst experiences I have ever had with an online shop. And please do me a favour don't even reply the standard "We apologize" message that one normally find on here. This is absolutely not acceptable. Companies complain that the bigger companies like "Take A Lot" has a monopoly like hold on the online market, but when one receives shocking service like this I just again realize that I would rather pay a few rand extra and at least receive proper service and my product as promised.
Thank you so much for your review. We believe that the customer is always right.
Sometimes websites have glitches, many of our clients purchased these chairs and were successfully delivered. Six orders for these chairs remained unfulfilled because of stock issues from the website not updating in time.
We also sincerely apologise for the delay in response, this is due to being inundated with queries in email and phone calls due to the season and the specials we are currently running. I do understand your frustration given that we weren't able to deliver.
We would really love to get it all right all of the time, but I suppose we let some customers down for which we are truly sorry.
We definitely do not feel uptight that Takealot controls the market... we hope that they grow multifold.
Your refund has been scheduled for tomorrow. Apologies once again for the inconvenience caused.
Regards,
Team OB
Thank you so much for your review. We believe that the customer is always right.
Sometimes websites have glitches, many of our clients purchased these chairs and were successfully delivered. Six orders for these chairs remained unfulfilled because of stock issues from the website not updating in time.
We also sincerely apologise for the delay in response, this is due to being inundated with queries in email and phone calls due to the season and the specials we are currently running. I do understand your frustration given that we weren't able to deliver.
We would really love to get it all right all of the time, but I suppose we let some customers down for which we are truly sorry.
We definitely do not feel uptight that Takealot controls the market... we hope that they grow multifold.
Your refund has been scheduled for tomorrow. Apologies once again for the inconvenience caused.
Regards,
Team OB