Ref No: ***9/galex

POOR CUSTOMER SERVICE and INCOMPENTENCE

Words fail me to express how disappointed I am with your poor service that I have received from online retail shop Loot.co.za and Dawn Wing courier services. I am not happy with the service that I am receiving regarding the return of the printer that I bought from you that is not working. This is the 5th, if not 6th follow-up as nothing is happening. You keep on telling me that the courier company will come and collect the printer and there is no communication from the courier company to me. No phone call or email from your/their side to show that something will be done regarding my request. I am completely fed-up with your silent gesture.

To add salt on the wounds, this online Loot shop and their courier guys called Dawn wings customer service has decided to go underground by not answering our phone calls. It is more than 2weeks since we have requested that their dysfunctional printer must be return back immediately so that we can fix it on ourselves. As a result, my family and children's and are unable to do their schoolwork and other important task. I need this printer to be returned or fixed ASAP. I cannot afford further delay. it has been 2 months of waiting and suffering. Please return, return the printer back.

Regards

Cynthia & Terence