JF
Jan F
1 reviews | Active since Dec 2012
19 Sept 2023, 11:10
Poor online service delivery and communication.
I ordered a pressure cooker from them. They rep**** with an e mail that it was eccepted. On Friday I phoned them and they said it will arrive on Friday afternoon or Monday. I did send them e mails but they simply did not replay. I received no Trackking number - nothing. I am still waiting.
Helpful (0)
Replies (1)0
Replies (1)
Online Furniture Warehouse's replyOfficial
19 Sept 2023, 20:25Hi Jan,
I hope that you are well.
I sincerely apologize for the inconvenience and frustration this may have caused.
I would just like to put on record that at the time of this review, your unit was already delivered. We rep**** to every email we received. We also sent an email and a message on whatsapp with the waybill number. The Courier Guy also sent emails and a sms that the order was out for delivery.
After this review, we tried communicating by email and phone to ensure that the order was received indeed, and to apologize for any inconvenience caused. We never got any response back.
I hope that you are well.
I sincerely apologize for the inconvenience and frustration this may have caused.
I would just like to put on record that at the time of this review, your unit was already delivered. We rep**** to every email we received. We also sent an email and a message on whatsapp with the waybill number. The Courier Guy also sent emails and a sms that the order was out for delivery.
After this review, we tried communicating by email and phone to ensure that the order was received indeed, and to apologize for any inconvenience caused. We never got any response back.
Online Furniture Warehouse's reply19 Sept 2023, 20:25
Official
Hi Jan,
I hope that you are well.
I sincerely apologize for the inconvenience and frustration this may have caused.
I would just like to put on record that at the time of this review, your unit was already delivered. We rep**** to every email we received. We also sent an email and a message on whatsapp with the waybill number. The Courier Guy also sent emails and a sms that the order was out for delivery.
After this review, we tried communicating by email and phone to ensure that the order was received indeed, and to apologize for any inconvenience caused. We never got any response back.
I hope that you are well.
I sincerely apologize for the inconvenience and frustration this may have caused.
I would just like to put on record that at the time of this review, your unit was already delivered. We rep**** to every email we received. We also sent an email and a message on whatsapp with the waybill number. The Courier Guy also sent emails and a sms that the order was out for delivery.
After this review, we tried communicating by email and phone to ensure that the order was received indeed, and to apologize for any inconvenience caused. We never got any response back.