Online sales *****

I have also ordered a Eco Flopro battery backup from Online Furniture Warehouse online and paid R6499 on 18 March 2024. I have had emails from Amore Visser till last week, 5 April 2024 but am unable to get any further contact with the Warehouse since then on WhatsApp, email, or per phone. I have reported the matter to *** Any other advice of how one can pursue the matter?