No Refund as promised - next step NCC.

I have the same story as all the current reviews. I ordered and payed for a Kenwood KMix R 4899.00 on 26 March 2024 (order #4899) I was away for two weeks and when I returned I was expecting to find my order delivered. I called the numbers on the website and was given an email address. I emailed and got no response, so I called again and was given Amanda's number. Amanda was adamant that I would be getting a refund and apologetic. Although she could not be specific she assured me that the refund would be processed within two weeks. I decided to give the company the benefit of the doubt and trust Amanda. She emailed me later that day asking for confirmation of my bank account and my invoice from OFW which I sent immediately. No news two weeks later & now no one will respond to emails or answer the telephone. I see from other reviews that Amanda no longer works at the company. I have been patient and understanding up to this point but as the matter has been handled so very poorly and there is no sign of my refund I will now go ahead and lodge a complaint with the NCC.