Drained of following Up- Awaiting refund

(Zero Star) -I really wanted to be brief but the events unfolding around my purchase does not allow it. After saving up for almost a year i was in the market to purchase a new and very specific lounge set according to the dimension of my lounge. Having looked at a few physical lounge suites i was not happy and tried the online option around my budget and being a confident " Online" shopper i thought i would go online and look for a few options, i found Office Furniture Warehouse ( OFW)- Upington , the website looks legit, i then called the number on the website to enquire about a potential buy early March and spoke to Amore who gave me her WhatsApp number for convenience and assured me she will check dimensions etc. and revert back to me. At that point she was online here and there but the delayed responses was getting me slightly concerned, i then decided after i got confirmation of dimension and the specific colour from her, i enquired about to go ahead and purchase the lounge suite on the 26/03/2024, ordered and paid an amount of R21 730 and let Amore know about the payment made, she confirmed to me that she received my payment and that she would process it in the morning and i can expect my delivery in about a week, no update on delivery traction on the website, when i checked from time to time, i reach out on the company line (087) the mailbox is full, i WhatsApp Amore, no response for days, one tick, finally i get a message after i was promised a week ago at that time that she place my order with Calgan recliners in JHB and i can contact Nancy at the company and that Nancy is fully aware of my order , she further then gives me the company contact number and explains how they have been doing business with them for years, i then reach out to Nancy at Calgan recliners and she confirms to me that Amore ONLY enquired about the corner recliner but never placed my order as they never had stock on their side... Nancy even tried to Whatsapp Amore and no response too, she also confirmed that she has been dealing with Amore in the past and could not understand what was going on and why she would use and give her name knowing very well there was no order placed... i then tried to reach out to Amore again, a good few times but only one tick on WhatsApp, Company number does not work, there is really no way to get hold of her, i then tried a second number on the website and came through to Yvette and she confirmed she only works for the company and does not hold any mandate to look at refunds, complaints etc., she just works there, she then furnished me with another contact number for Amanda, not sure if is she is a shareholder in the company but i called her and she took my call and advised me of some family personal issues they going through and was travelling at that point, she kept on apologising and advised me she recently got involved and gave me a legal or complains email address to send my banking details and paid invoice to, and that she will revert back to me in a week's time, but could not tell me how long the refund process will take. Today it is now almost a month later since my payments was made and no feedback, no commitment being held, Amore has never responded since, Yvette advised me she no longer works for the company and i tried calling Amanda and no response to my emails, calls and Whatsapp...i can't even explain the feeling i am feeling of potentially having lost R21 730, I think i have been extremely patient as a client and allowed for a lot of time for them to revert back with a plan of action to refund me...Amore or Amanda please revert back to me urgently if you see my post.... this process is draining chasing after one's hard earned money.... i can kick myself for not checking the reviews before i purchased!! i will proceed with the NCC in the meanwhile