Went from Hero to Zero in one year.

I ordered a car part from them on Monday 1st December. I called them on Wednesday and after 5 attempts I managed to get through to someone who told me that it takes 2 to 3 days to process, so I decided to give them one more day. All my calls on Thursday were unsuccessful, waiting for up to 12 minutes and once having the call answered but then cut off immediately. On Friday after another 5 tries, I got through to Palesa who said she'll look at my order but put me on hold for 7 minutes before my airtime was depleted. I never managed to get through again. I then drove to their Fountainblue office in Randburg and was told that my order will arrive by 13:00. At 13:15 I received a WhatsApp message informing me that their drive was not back yet and that my order will definitely be delivered to me today still. At 15:30 I visited their office again and was told that their drive will be back by 16:30. I then requested a refund which as processed back into my original card that I made payment from. I also received an email confirming my refund, so now I wait and see if the refund will actually materialise. I feel sorry for the staff working at the Randburg office because it is an unsafe building with electrical plugs hanging loose out of the walls, a couple of broken and loose fluorescent lights in the ceiling, holes in the ceiling, and damp or rain damage patches on the ceiling. The building seems to be under construction. In the past I regularly ordered from Online Car Parts and always received my orders promptly and to my satisfaction, but this is no longer the case. I am terribly disappointed in how this business went from reliable and my first choice to this bad customer service enterprise who seems to have no intention of supplying the part you order, but string you along with empty promises and delay after delay.