JY
Jimmy Y

1 reviews | Active since Mar 2018

05 Mar 2018, 20:04

Was sent the wrong part, over 2 weeks still no Refund!

Online Car Parts sent me the wrong starter motor, and after sending it back at my own cost, they can't seem to find the time to refund me.

I ordered a starter motor on Sunday(2018-02-11) I heard nothing from them until I phoned them on the Thursday, they didn't know which starter I needed! They could have phoned me on the Monday to find that out. It was shipped out that same day, and the shipping company was good I got it the next day(Friday). It was the wrong starter! I arranged my own shipping and send it back that Friday. They got it back on the Monday(2018-02-19)

It has been 2 weeks now and still no refund! I have phoned numerous times without luck, and I can't get hold of a manager, they say he will phone me back but that never happens.

I wish I never did business with a ********** company like this. There is no communication from them, now I will have to request a chargeback from my credit card provider, and that will take more time.

0
Replies (1)
Online Car Parts
Online Car Parts's reply06 Mar 2018, 10:24
Official

Hello

Thank you for you review.

We are currently investigating your claims and will get someone to contact you today. We apologise for the inconvenience caused and will make every effort to resolve your refund.

You can also call Clara at our accounts department who are responsible for Refunds.

Regards

Customer Services