very close to a **** business due to no communication after ordering parts

I ordered some parts and paid online (17March2026). I have still not received any confirmation for my order, nor any idea when I'll get the ordered parts. I called, and the agent said she will whatsapp me in a very unprofessional manner... but, still nothing. Then, I messaged them via Facebook messenger. Today I got a response from FB messenger saying that I should contact Tracy, apparently she is handling my order. I mean - the person messaging me on BF messenger is probably in the same building as Tracy - so why not just walk to her desk and ask her to call me or send an email FFS! Really useless employees. I do not recommend this company.