1 reviews | Active since Sept 2018
Very bad client service
Where do i start, fisrt i called for a quote, received quote of R3500 for a valeo clutch, i made payment and next day the consultant called me to tell me that they dont have stock and if i can send another R500 for another valeo clutch kit, dont know if your get different valeo clutch kits but ja,then they send me some cheap brand ccd put in the car to find out that its faulty, my mechanic called them, they said that they can only replace the part and not refund, as i could have get a Luk clutch for R2500...so know they are quiet after i resend the part to them, so know i need the hire a car for me and pay the mechanic again, and waiting for them to come back to me, what happened to keep the client happy but lesson learned, the consultant always sme get rude with me... Never again
Hello Sir,
Thank you for your review. Firstly, we apologise for the frustrations around your purchase and the perceived after sales service.
We have contacted the Sales Person and would like to update you. We have registered your initial warranty claim and advised you that we are more than willing to assist you with your problem and further replacing your product.
Furthermore, like any other business, we have to receive the faulty part back so that we may issue you with a new part. To complicate matters you went to Upington Courier Guy and left very little details for your package to arrive to us. This has delayed your matter as we had to track this package at the Upington offices. Your package will only arrive in Randburg tomorrow where we can evaluate the product you claimed has failed.
Every company has policies and procedures in dealing with certain instances.
Please rest assured your complaint will receive attention and your replacement product will leave once we have finalised your claim.
Just for information purpose's, your car clutch is not manufacture by LuK nor do they provide an aftermarket option for your Honda Clutch.
Regards
Customer Services
Hello Sir,
Thank you for your review. Firstly, we apologise for the frustrations around your purchase and the perceived after sales service.
We have contacted the Sales Person and would like to update you. We have registered your initial warranty claim and advised you that we are more than willing to assist you with your problem and further replacing your product.
Furthermore, like any other business, we have to receive the faulty part back so that we may issue you with a new part. To complicate matters you went to Upington Courier Guy and left very little details for your package to arrive to us. This has delayed your matter as we had to track this package at the Upington offices. Your package will only arrive in Randburg tomorrow where we can evaluate the product you claimed has failed.
Every company has policies and procedures in dealing with certain instances.
Please rest assured your complaint will receive attention and your replacement product will leave once we have finalised your claim.
Just for information purpose's, your car clutch is not manufacture by LuK nor do they provide an aftermarket option for your Honda Clutch.
Regards
Customer Services