VERY BAD BUSINESS

I ordered a part from these guys and paid by EFT. I had to cancel the order the next due to the fact that I could not install the part myself. A lady, Tracy, agreed to cancel the order and refund me. The order was cancelled forthwith even before it was dispatched and confirmed by email but I am still waiting for the refund. I was lucky to get through by telephone twice- their 'phone is mostly not answered- and sent five reminders by email. Not one of them was acknowledged. I get the impression they are quite unwilling to refund me although the two ladies I spoke to, Tracy and Nadine (the boss' PA) assured me the matter will be attended to. Needless to say I will never again buy from these people. This is the only online shop I have has such an experience with although I make extensive use of these shops. I have reported this a while ago and have since approached the Retail ombudsman. He has just informed me that there was no reply to their enquiry and they are therefore obliged to terminate the enquiry. This is quite unsatisfactory that the ombudsman has no teeth, but I suppose this is what the Act calling it into existence stipulates. Again, be aware that this is not a reliable online shop and in your own interest, do not buy from them. I expect they will cease to exist soon because of their bad reputation. I will now endeavor to get the Consumer Council to intervene. I would like someone to force them to close.