1 reviews | Active since Jul 2017
Very Bad after sales service
<p>The after service is so bad with faulty parts to exchange them and refunds they just keep on making promises.</p> <p>Management can't even contact you back and try to explain the delay.</p> <p>This is really the worst service I ever received from any big company.</p>
Hello
Thank you for your review. We appreciate you taking the time to help us improve our service.
We have investigated your complaint and have verified that the KYB shocks you returned, indeed fell within a warranty claim.
We have also confirmed with Ms. Sihle and Mr Osman that they have been in constant contact with you. Unfortunately, you took over 1.5 months to send us the shocks; then only could the supplier ascertain whether you had a valid claim.
We have now escalated the matter and we will make sure you receive your replacement shock in the shortest possible period of time.
We apologise for the inconvenience.
Regards
Customer Services
Hello
Thank you for your review. We appreciate you taking the time to help us improve our service.
We have investigated your complaint and have verified that the KYB shocks you returned, indeed fell within a warranty claim.
We have also confirmed with Ms. Sihle and Mr Osman that they have been in constant contact with you. Unfortunately, you took over 1.5 months to send us the shocks; then only could the supplier ascertain whether you had a valid claim.
We have now escalated the matter and we will make sure you receive your replacement shock in the shortest possible period of time.
We apologise for the inconvenience.
Regards
Customer Services
Thank you for your quick respond.
If Sihle want to be honest, will she admid that we descused the shock issue in the first week after fitment and she still send me a message to say that management said if there is any problem they will exchange the shock.
I still have a problem after how many weeks with a oxygen sensor on a M/Benz for the second part replacement.
We are still waiting for our refund on Kia Sportage bushes that was wrong and sended back to you guys already, and stil nothing up to date.
Thank you for your quick respond.
If Sihle want to be honest, will she admid that we descused the shock issue in the first week after fitment and she still send me a message to say that management said if there is any problem they will exchange the shock.
I still have a problem after how many weeks with a oxygen sensor on a M/Benz for the second part replacement.
We are still waiting for our refund on Kia Sportage bushes that was wrong and sended back to you guys already, and stil nothing up to date.