Utterly poor communication

I have bought from Online Car Parts before. The service was OK-ish. Communication was ALWAYS poor. Now, after I ordered the last time it is a month later and I have not received my parts. The communication is absolutely deafening. Rather buy from other online retailers, they offer better communication. I usually just ask for better training, but in this instance, I'd ask for the communication assistant to be fired. This person is costing the company customers.