Terrible customer service. Terrible website service. Terrible experience.

I purchased a part of my car 10 days ago from your website which stated it was in stock and ready to order. A day after ordering, since the order status was not updated I contacted via your phone number and spoke to customer service which said my order would be shipped to my address by Thursday (4 days after ordering). On Thursday, I decided to check in with your WhatsApp helplines, two of which failed to even reply to me. One finally did and told me that "The courier did not come to collect but they assured us that they will be here today" A day later (Friday), I got a call stating that my part was never in stock and had never been ready to ship and was told a refund would take place. During this course of action, I have been in contact with your helpline on WhatsApp as well as calling and I have received little to no update to WHEN I would be receiving my money back. The sales person in charge of my order has become irritated and refusing to reply to my messages.

My order status on your website is yet to be updated from the "Processing". Will be receiving my money back? I no longer trust your business. I am fed up with your customer service, your useless website, "OnlineCarParts" - what a joke. Fix your website.

Unless this is resolved quickly and I receive my money back. I will be taking this further.