JR
Jay R
1 reviews | Active since Jan 2018
30 Sept 2019, 11:15
STEAR CLEAR OF THEM !!!!!!
ORDERED PARTS FROM THEM ON 18/09/2019, PAYMENT WAS EFFECTED IMMEDIATELY ON THE 18TH. ORDER WAS CONFIRMED FOR COLLECTION ON 19/09/2019.
SINCE THE 19TH WE HAVE BEEN BATTLING TO GET ANY ASSISTANCE FROM THEM AND VW AND 12 DAYS LATER WE ARE NO CLOSER TO RECEIVING THE PARTS.
STAY CLEAR OF THIS SUPPLIER - THERE IS NO CUSTOMER SERVICE OR MANAGEMENT ASSISTANCE.
Helpful (0)
Replies (4)0
Replies (4)
Online Car Parts's replyOfficial
30 Sept 2019, 12:40Hello
We apologise for the inconvenience caused. As you are aware the part you have requested is from VW South Africa. VW has a specific delay in this product. We have given you the number for VW and you have spoken to them and well aware of the delay. We can offer you a refund. Please dont mislead
Online Car Parts's reply30 Sept 2019, 12:40
Official
Hello
We apologise for the inconvenience caused. As you are aware the part you have requested is from VW South Africa. VW has a specific delay in this product. We have given you the number for VW and you have spoken to them and well aware of the delay. We can offer you a refund. Please dont mislead
JR
Jay R's updateReviewer Update
30 Sept 2019, 13:01Since the issue with delivery arose yourselves has simply passed the buck to the Customer to resolve the issue by having us sort out the issue VW. No assistance has been rendered from Online's part ... This is not Customer Service and not at all misleading.
JR
Jay R's update30 Sept 2019, 13:01
Reviewer Update
Since the issue with delivery arose yourselves has simply passed the buck to the Customer to resolve the issue by having us sort out the issue VW. No assistance has been rendered from Online's part ... This is not Customer Service and not at all misleading.
Online Car Parts's replyOfficial
30 Sept 2019, 13:45Hello
We can cancel this clutch kit and refund you. We still believe you are misleading. Please advise. You can then source this part somewhere else. We are sorry you feel you can disparage our name.
We can cancel this clutch kit and refund you. We still believe you are misleading. Please advise. You can then source this part somewhere else. We are sorry you feel you can disparage our name.
Online Car Parts's reply30 Sept 2019, 13:45
Official
Hello
We can cancel this clutch kit and refund you. We still believe you are misleading. Please advise. You can then source this part somewhere else. We are sorry you feel you can disparage our name.
We can cancel this clutch kit and refund you. We still believe you are misleading. Please advise. You can then source this part somewhere else. We are sorry you feel you can disparage our name.
Online Car Parts's replyOfficial
01 Oct 2019, 09:11Hello Jay
We are happy to see VW South Africa has now delivered your clutch kit and it has been fitted. We apologise for all the inconvenience this has caused you and understand your frustrations. We wish you happy travels.
Regards
Customer Services
We are happy to see VW South Africa has now delivered your clutch kit and it has been fitted. We apologise for all the inconvenience this has caused you and understand your frustrations. We wish you happy travels.
Regards
Customer Services
Online Car Parts's reply01 Oct 2019, 09:11
Official
Hello Jay
We are happy to see VW South Africa has now delivered your clutch kit and it has been fitted. We apologise for all the inconvenience this has caused you and understand your frustrations. We wish you happy travels.
Regards
Customer Services
We are happy to see VW South Africa has now delivered your clutch kit and it has been fitted. We apologise for all the inconvenience this has caused you and understand your frustrations. We wish you happy travels.
Regards
Customer Services