something must be done before is to late

I make a Payment on the 2 Sept send whatsup to consumer nobody comes back to me, yesterday i phone about my order, nobody knows about it or about the payment or order send proof of payment, Replay was sorry your order was not created, but we will do it asap, ask where the problem was, Replay Technical error. Today send whatsup again no replay, Now i ask myself a big company like online where is the supervisor that must see that everything run smoothly or nobody don't care clients must wait, today is the 7 Sept still no parts,