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lL
lazarusn L

1 reviews | Active since Dec 2011

04 Apr 2018, 12:54

********** Even Though They Supp**** the INCORRECT PARTS... No REFUND

I bought items in December 2017, i provided them with the vehicle VIN number and all details, they provided 3 correct parts and they knew that my vehicle was in a repair shop which is someone they also deal with, fully RMI approved and a VW specialist. When i tried to return the Headlights and water bottle, i was first promised a refund by Sihle, thereafter after numerous back and forth messages, Clive Naidoo eventually told me the supplier refuses because of a 14 day return policy, yet they provided the incorrect part. Now i sit with close to R10000 worth of parts that i cant use. I only collected my car in February 2018, at first they were good to deal with, but when it came to helping me, they completely ignored the fact that they supp**** the wrong parts. I have now decided to contact the consumer ombudsman for assistance so that they can point me in the right direction and thereafter if needed approach the small claims courts. So just some advice to anyone buying from these guys, just be very careful. We work hard for our money and for it to be taken away is not fair, so ill follow whatever legal route is needed and ill do it in a professional manner.

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Replies (2)
Online Car Parts
Online Car Parts's reply04 Apr 2018, 13:30
Official

Hello

Thank you for your complaint.

We have reviewed the matter and believe we have acted in the best interest of the purchase. You were issued correct goods and you had 7 Days to return the goods. You did not return the goods to us in a timeous manner.

You came to our business and explained your situation in which Clive Naidoo respectfully made you aware of your rights and obligations which you understood. He even went so far as to give you the Suppliers numbers and an alternative fitment centre to fit the GTI Headlights which you have accepted.

We then offered you a refund on the Water Bottle, which you accepted. We are confused what has transpired since for you to have put this review.

We look forward to helping you resolve your issue. Please feel free to come back and we will definitely clarify.

We work well with the Ombudsman and can also make them explain to you our position.

Regards

Customer Services

lL
lazarusn L's update04 Apr 2018, 15:57
Reviewer Update
Hi Thank you for getting back to me, it is much appreciated. I do think that there is some major confusion, you have not refunded me for the water bottle you are still sitting with it, check with Sihle, i have asked her numerous times about the water bottle, to date no response. I even messaged her today, to say if you cant refund, ill come and collect it today. Yes i have mentioned that to the ombudsman that you guys gave me someone who can modify the lights, but this person never even answered the phone, which i communicated back you guys, ask Sihle. Also Patrix Service Centre, who are very reputable as you guys know, told me they will never consider modifying those lights due to the risk involved. Please note that i am by no means fighting or arguing with you, my problem is that you guys knew what was needed, you had the VIN number, you confirmed is correct as i am not a mechanic, i handed this over to the RMI approved centre, when they got to the stage of fitting the headlights, they immediately told you and i it was wrong. You gave me a guys cell number not a fitment centre, if you can admit to supplying one part and wanting to refund, why not accept some kind of responsibility for giving me the wrong parts? I am happy that you have a good relationship with the ombudsman as i hope they can resolve the matter amicably and give me sound advice on the way forward. i dont mind coming through if we are going to discuss a resolution, but discussing terms and conditions for supplying me the wrong parts, thats just a waste of your time and mine.