Poor unprofessional service

I have ordered parts and i was assisted by Sashen and he advised that i must make EFT payment and the parts will be delivered within 24 Hours and today and i paid on the 12 August 2019 and that i will be delivered same day and now is 96 Hours and my money is gone .I dont receive any update from them and i called them all the time and i dont get any help .I have reason to believe that this is a ****