Pathetic *********** manager and staff

I ordered a part online, when the parcel came the invoice has the correct part + part number on, when i opened the package it was the incorrect part they sent. I called and told them about it and asked for refund, i was told i need to send the part and once they receive the part back they will process my refund. their accounts lady Clara sent an email on 17/11/2017 acknowledging receipt of the part and said refund will be processed within 5 working days. Its been 9 working days and still no refund. I've spoken to manager Ozzi and Nadine and neither of them can tell me why my refund is taking so long. as i am typing this review I am on hold trying to get hold of one of them. I have been on hold going between departments for almost more than an hour, and not once have i been put through to the person they claim does the refunds nor do they want to give me a name.

they so quick to request payment before they send the part out but now that the error lays with them they don't want to refund my money.

NEVER WILL I RECOMMEND THIS COMPANY TO ANYBODY. MANAGERS AND STAFF ARE ***********.