Onlinecarparts prioritises meetings

I arrived around 9am. Staff(the driver included) were in a meeting. The item I needed was not in store but would be collected from the warehouse in an hour or 2. I paid cash and left after being asked if I'd like to wait. I chose to leave, I'd be called back when it arrived within an hour. The sales manager Pravesh helped me. 3 hours later I'm still waiting for a callback. I called and was told the driver only just arrived. Pravesh says, sorry man, he was in a meeting, the item is there. How many meetings do they have? Are meetings more important than clients?