Onlinecarparts has poor to no customer service

Online order was placed with them on 15.04.2025. Payment was confirmed by them on the 16.04.2025 as they phoned to confirm the order. On 17.04.2025 we followed up the eta for this order, and have not been able to get hold on them since then. No answer on landline, 4 cell phone nr's received from them via whatsapp and there website, no reply on email, although receipt of mail was confirmed and a case nr was given. No messages gets rep**** to, and the order was paid in full for R3080 by a pensioner whose car is broken.