KB
Kim B
1 reviews | Active since Feb 2019
08 Feb 2019, 12:16
ONLINE CAR PARTS - RANDBURG
Went to the above mentioned store to buy a MAP sensor for my vehicle. Received confirmation from a guy called MacMillan that their prices are high as they only deal in genuine parts. Only to get home and realize it was a "made in China" part. Called, and then whatsapped MacMillan to say we wanted a refund. We phoned him about an hour after leaving their store. We were told that as the invoice states, they do not do returns on their electrical items. Which is all good and well, except when you say you give original parts but it is not... I am in the process of contacting the CPA as well as small claims. I do not recommend this business as their dealing and lack of customer service is shocking!
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Online Car Parts's replyOfficial
08 Feb 2019, 14:31Hello
Thank you for your review.
I would however like to educate you on a few factors that have already been explained over the phone but seem to have been missed. The part you were supp**** is a genuine high quality part. It is a very common misconception that "Made in China" means that it is a low quality item. Most products in the world today are now made in China. Many renowned companies worldwide, engineer parts in their home countries and send them to China for manufacturing, as it makes more economical sense. Such companies include Volkswagen and Apple to name just a couple.
Also as stated, a signed invoice is a contract agreed upon by seller and consumer and this contract was entered into by Us and Yourself. Our invoice clearly states that we do not do returns or refunds on electrical items because these sensors are extremely sensitive. These sensors has been factory tested and of the highest standard.
Your husband spent a considerable amount of time studying the part on our counter before purchasing it.
Thank you for your review.
I would however like to educate you on a few factors that have already been explained over the phone but seem to have been missed. The part you were supp**** is a genuine high quality part. It is a very common misconception that "Made in China" means that it is a low quality item. Most products in the world today are now made in China. Many renowned companies worldwide, engineer parts in their home countries and send them to China for manufacturing, as it makes more economical sense. Such companies include Volkswagen and Apple to name just a couple.
Also as stated, a signed invoice is a contract agreed upon by seller and consumer and this contract was entered into by Us and Yourself. Our invoice clearly states that we do not do returns or refunds on electrical items because these sensors are extremely sensitive. These sensors has been factory tested and of the highest standard.
Your husband spent a considerable amount of time studying the part on our counter before purchasing it.
We also apologise if our communication into this incident was poor but nevertheless thank you for your review.
Yours sincerely
Customer Services
Online Car Parts's reply08 Feb 2019, 14:31
Official
Hello
Thank you for your review.
I would however like to educate you on a few factors that have already been explained over the phone but seem to have been missed. The part you were supp**** is a genuine high quality part. It is a very common misconception that "Made in China" means that it is a low quality item. Most products in the world today are now made in China. Many renowned companies worldwide, engineer parts in their home countries and send them to China for manufacturing, as it makes more economical sense. Such companies include Volkswagen and Apple to name just a couple.
Also as stated, a signed invoice is a contract agreed upon by seller and consumer and this contract was entered into by Us and Yourself. Our invoice clearly states that we do not do returns or refunds on electrical items because these sensors are extremely sensitive. These sensors has been factory tested and of the highest standard.
Your husband spent a considerable amount of time studying the part on our counter before purchasing it.
Thank you for your review.
I would however like to educate you on a few factors that have already been explained over the phone but seem to have been missed. The part you were supp**** is a genuine high quality part. It is a very common misconception that "Made in China" means that it is a low quality item. Most products in the world today are now made in China. Many renowned companies worldwide, engineer parts in their home countries and send them to China for manufacturing, as it makes more economical sense. Such companies include Volkswagen and Apple to name just a couple.
Also as stated, a signed invoice is a contract agreed upon by seller and consumer and this contract was entered into by Us and Yourself. Our invoice clearly states that we do not do returns or refunds on electrical items because these sensors are extremely sensitive. These sensors has been factory tested and of the highest standard.
Your husband spent a considerable amount of time studying the part on our counter before purchasing it.
We also apologise if our communication into this incident was poor but nevertheless thank you for your review.
Yours sincerely
Customer Services