Online Car Parts lack of service and communication. More like ****mers online.

I ordered a car part from Online Car Parts on Tuesday 24 February 2026 and paid an amount of R1995 electronically. I did not get confirmation from Online Car Parts that payment was received and in process. I called their number which did not go through, I emailed their Customer line to get no response. I whatsapped them to which whatsapp advised that the number is not working. on Thursday the 26 February 2026 I visited the store at 118 Rabie road Randburg and was shocked at what I saw. No signage on the building, on the inside sat about 10 people. I was assisted by a lady named Innocentia who advised that they are short staffed. I was also told my part is not ready. Innocentia provided me with the reference and a whatsapp number which worked on that day. Saturday the 28 February 2026 whatsapp number off. Monday the 02 March I whatsapped Innocentia who advised that my part will be delivered on Wednesday the 04 March 2026 guaranteed. Nothing delivered. Today 05 March 2026 I called their telephone number, to my surprise it rang, a lady answered and put me through to sales. Another lady answered of whom I did not get her name and checked my reference. she then proceeded to put me on hold, after nearly 15 minutes on hold I dropped the phone and called the number again which rang and of which music played and notification of their services continued. After a frustrating fourth call the number now stays engaged. No communication from Online Car Parts to my whatsapp this morning either. I want a refund as it seems they are ****mers.