Online Car Parts is a joke!!!!!!!!!!!!!!!!!!!!!!!!!! They are *********** to deliver the service they say they strive to deliver to the consumer

Most pathetic service I received. I order a part according to your online catalogue, I paid and cleared it for deliver. On reception of the part was incorrect. I requested a refund on the part and was told it is right. I sent numerous pictures through to proof the part is incorrect. Yet there is a delay. Today is 20 days later and still not refunded. I contacted your accounts department numerous times, the lady just does not answer the phone or are on lunch or not available. No manager available. I want a refund today. I wanted to utilize the fund as credit and order a part you show you have stock of. Which you don't have off course. I am upset since this is not the way to treat a client. I was informed a 20% handling fee will be charged which is unacceptable it is not my faulty your company supp**** me with the wrong part. I want a refund today 23/11/2021.