Online Car Parts Failing to Refund After Car Part Was Cancelled from the Order and not Delivered.

Placed an order online on the 1st April 2022, for Audi brake pads and a Toyota RunX alternator. Cancelled the alternator because it had not been dispatched by the 4th May as informed by Thandeka ***) who had initially confirmed on the 30th March they had it in stock, and I needed it urgently. The delay was not an option. This I communicated with Thandeka, I then requested for the Alternator to be removed from my order and only have the brake pads delivered. Brake pads were delivered only on the 19th. Till today I have not received any feedback regarding the cancelled alternator order and my refund. Thandeka, whom I still text on whatsapp on her business number has now stopped responding to my texts regarding information on my refund, she is not even referring me to the correct party to deal with my issue if she is incapacitated to assist. On the 21st April I sent an email to their customer service, till today I have not had any response except acknowledgement that my issue has been allocated to Fransisca, who would be in contact at the earliest convenience to assist me with my query. Today is the 26th, nothing from that Francisca, Thandeka or anyone from Online Car Parts for that matter. Online Car Parts customer care really sucks and I am sure I will not be doing any business with them in the near future. For someone looking to buy parts from the, I advice that you think clearly and be ready for frustration...