*********** ONLINE CAR PARTS

The worst business I dealt with ever in my life. 28.10.2024 at 10: 37I ordered a part online for my audi as they were R150 cheaper than their nearest competitor on 29.10.2024 . 9:51 I resend them the proof of payment notification. At 15:36 I asked for an update with no response on their whatsapp number. 30.10.2024 at 11:05 I received a message that the part will be delivered and I reveived it at about 11:30. At 11:56 I send them a picture of the part i received and said that it was the wrong part. Control arm left and I wanted control arm right. I also asked Tracy how are we going to resolve the issue. No response for 4 days 4.11.2024 at 9:06 I send tracy a message again asking how we r going to resolve the issue. at !!:20 she responded telling me send me a photo of the invoice and the part I need. That I did immediately but explained that the part is still on the car and I could not take a clear picture. I also explained that it is a simple issue. They send me control arm left and I needed control arm right. I could not see that a sample would help. 5.11.2024 at 7.41 I asked tracy for an update. she could not remember me or what I was talking about. I had to explain everything again. At 15 :47 she send me a message that she said I must bring the part to their premises. I went through all my messages with her and nowhere did she say that, And I told her I never received a message from her to say I must bring the part to their premises. 6.11.2024 I took the part and invoice to their premises and gave it personally to Tracy. 9.11 2024 I enquired again about delivery as I have received nothing yet. At 19:45 Tracy responed that the courier do not work on weekends but I will receive it the monday. 11.11.2024 I spoke to Tracy again and sheassured me the part will be delivered the next day. I was totally fed up and asked to speak to a manager> I spoke to Thandi who said she was the manager and explained everything to her. She assured me that it will be rectified and I will receive my part the next day. 12.11.2024 I spoke to Tracy again who told me the part is lying on her desk and will be delivered today. 13.11.2024 at about 16:00 i called Tracy again who then blamed the dispatch Dept that did not collect the part by her. Spoke to manager again who said they will courier it to me the next day.At 16:32 Tracy also responded that I will receive it the next day 14.11.2024 at around 14:00 I received the part. In total I waited 14 days for delivery . Used R156 rand in fonecalls to their offices as they let You keep on the line. made 17 calls to their offices just to get my car part. I am sure some customers may have had a better experience then mine, but mine was a nightmare dealing with broken promises and *********** people. I will never use them again