ONCE AGAIN Online Car Part disappoint

So ONCE AGAIN, ONLINE CAR PARTS has made me frustrated in there LACK of CUSTOMER SERVICE. And this time i loose it a little. And not to mention F** F** aka THE BOSS as Bongi refereded to him being foolish.

Let me start from the beginning.

I thoughtlet me give Online Car Parts the benefit of the doubt, and see if we can change their star rating from the previous Hilux Water Pump incident.

I got in touch with online car parts store Friday 13 May 2022. Spoke to Bongi, can't fault him on his client service skills and willingness to help AND most important, keeping me updated on issues. Not like the previous time where weeks passed and no answers.

So i tell bongi over whats app the part number from Online car parts inventory on their online platform. MAKING SURE this time the photos corrospond with my part, even sending Bongi my part photos and details of the car, and details according to THEIR online inventory. I tell Bongi i can not wait for delivery as the part is very urgent i will drive through on Satureday 14 May 2022 +- 120km from my place to their shop in North gate Shopping Centre.

Bongi Tells me the Warehouse has the part and it would take his driver +- 3 hours to collect it and have it at the store for me to collect. He then also said the warehouse is closed on weekends, so i said i would them drive through on Monday Morning 16 May 2022 and then collect the part if he can make sure it would be their befor lunch time.

Bongi over whats app confirms the arrangment and the payment.

Today Monday 16 May 2022 i get to their shop at around 11am. Part not their yet, i said i will wait a bit. 12:05 he send me a whats app saying the part has arrived, i was waiting in my car outside.

Lo and Behold, the part is INCORRECT. A slight creeping of Deja Vu is pushed into my mind, this has happened before with the Hilux water pump. This time we are face to face.

So i ask Bongi what now, he goes to "THE BOSS", sitting at the back of the room at a table, Now the shop has like a call centre feel with the rows of tables, for those who have never been there berfore. Nothing wrong with that.

Bongi returns and tells me they will look for the part if i could leave my sample their and then courier it all to me. So i ask is the part in his warehouse, and how long will the delivery be because client is now waiting for his car, so i need the part delivered tommorow 17 May 2022, before 12, lunch time. He then goes back to "THE BOSS" and then returns telling me it will be at 10 am Wednesday 18 May 2022. i said no i can not accept that as the client cannot wait for that long, and THIS was clearly NOT my mistake.

So i tell bongi tell "THE BOSS" to come talk to me so we can resolve this, because Bongi runnung up and down and not being able to decide without "THE BOSS" last say, is ridiculous, up and down, up and down and just waisting time.

So "THE BOSS" Jumps up out of his chair Shouting at me i have to stop it now, stop it now pointing his finger whilst walking from his desk at the back of the CALL Centre room.

I Shout at him telling him he will not talk to me like that, He can be lucky i did not embarras him infront of his colleagues, putting him flat on his ****.

He has no clue what the issue is or was, but he wants to become aggressive immediately if he has to get up from his F** **** to deal with a complaint, seeing as he has the last say in the call centre room.

So he suggest a refund i said give me my money now.

So when Bongi brings me my money he says that the warhouse send the incorrect part. STILL not my fault but just added up to my BAD experience with this place.

I am sorry, the previous review i gave i was carefull in choosing my words not blaming any one person or the shop for what has happened, as ordering online can be messed up somtimes.

BUT this time i am not holding back. "THE BOSS" is not a good image to that company and LACKS CUSTOMER SERVICE TRAINING. The STAFF clearly is not trained properly. Their PART NUMBERS and PART PHOTOS do not correspond. Their WHOLE SYSTEM is MESSED UP.

Just an update on the previous issue, I have ordered the water pump from Cape Town online platform, had options to choose the correct water pump, not like online car parts one optionon the correct vehcle details, and had it delivered within 24 Hours of order and for a 3rd of the price of what i paid at online car parts. They have to step up their attitudes FIRSTLY and then their whole system. I mean Cape Town is 1****m from me. Online car parts 120km.

So I am done with Online car parts. And i will NOT recommend them to any one.