1 reviews | Active since Sept 2017
No refund and keeping the parts as well
On line parts in randburg gave me the wrong parts which I paid for not knowing it was the wrong parts. They assurred me it was the right parts. When I returned the parts unused they refused to refund me and told me that they will sell it for me and let me know when to collect the money. It is more than two months now and I have not recieved any call or communication from them. When I phone they say some one will phone me back in five minutes and nothing happens. This is not good business conduct. They sell parts and re sell it again it seems. The clients loose both ways. Even the owner himself keep ignoring me. Please do not do business with online car parts in randburg. They are *******. Mr Nkosi Kumalo was the salesperson. I specifically told him which parts I needed and he said it is the right ones. Stay away from this business.
Hello
Thank you for your complaint. We have investigated this matter in great detail and have concluded that you were in fact given the correct parts as per the description you provided.
You stated your vehicle is a Ford Bantam and the parts provided to you were for a Ford Bantam. Parts correctly supp**** have a re-stocking fee app**** when you return it. This fee allows us to repackage and re-sell your product.
You have refused to accept the re-stocking fee and asked that we re-sell on your behalf.
You are more than welcome to pick up your parts from our store, alternatively, we will courier the parts directly to you to avoid any further inconvenience.
We also apologise that you feel aggrieved by the process but you should have consulted a professional mechanic before purchasing parts in the future.
Regards
Customer Services
Hello
Thank you for your complaint. We have investigated this matter in great detail and have concluded that you were in fact given the correct parts as per the description you provided.
You stated your vehicle is a Ford Bantam and the parts provided to you were for a Ford Bantam. Parts correctly supp**** have a re-stocking fee app**** when you return it. This fee allows us to repackage and re-sell your product.
You have refused to accept the re-stocking fee and asked that we re-sell on your behalf.
You are more than welcome to pick up your parts from our store, alternatively, we will courier the parts directly to you to avoid any further inconvenience.
We also apologise that you feel aggrieved by the process but you should have consulted a professional mechanic before purchasing parts in the future.
Regards
Customer Services
Hello
We can now confirm we have supp**** you the correct parts as per your vehicle specifications.
This matter has now been closed on our side.
Regards
Customer Services
Hello
We can now confirm we have supp**** you the correct parts as per your vehicle specifications.
This matter has now been closed on our side.
Regards
Customer Services
