No answer when requesting to return parts purchased

<p>I purchased a Nissan Rear Chrome bumper from online car parts on the 25th January 2017. On the 31st January 2017 I received the part and only opened it on the 11th February 2017, the part I received was very light and flimzy, there is also a dent in the chrome, however this is not an original OEM part. I sent an email asking if I could return the part, as I require a reference number before returning any goods. I have received no response. I dealt with a lovely sales person called Sandra Sandre who was very nice and assisted me when purchasing the product, however now am not able to get hold of her. </p> <p> </p> <p>Please assist me with a reference number so I can return the part.</p> <p> </p> <p>Thank you</p> <p> </p> <p>Marcelino Thomas</p>