******ion at its worst in broad daylight

<p>Ordered a mass air flow censor for a mercedes benz from them. First they got the part wrong, then refused to change the part for the right one. After some fighting they finally took the part back (which cost me R2300) and ordered the correct part. I was told it would cost R3500, R1200 more than the first part. Then later I get a call from the sales person telling me it will cost me R4000 plus shipping as he got the price wrong. 2 weeks later the part finally comes, and it is a second hand part taken off a car similar to mine. They would not drop the price from the new part price to the second hand part price because they claim they did not know it was second hand. I just hope it works. But the point is though that even if it doesn't work I know they will not exchange it, and I won't be willing to wait another 2 weeks for the part. After sales is just as terrible. I gave them information to put on the invoice for me, and they didn't put half of it on, giving me a proforma because "they needed the part number and didn't have it." So they asked if they could email it to me, and I said yes, gave them a business card with all my details on it, and woe behold, wrong info on the invoice. At least they sent me something. Place should be closed down for ******ion and lack of business ethic and due to the fact it has so many bad reviews.</p> <p> </p> <p>This was the reply I got from them:</p> <p> </p> <p><span style="color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;">Hello Sir,</span><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><span style="color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;">We have spoken to the Sale Person and reviewed the CCTV footage on both instances you were at the premises. Unfortunately, the version of events is far from the truth. You are heard been told that there are no aftermarket parts for this Air Flow Meter and you were offered a refund.</span><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><span style="color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;">You pleaded with the Sales Person to get you a replacement unit. We went out of our way to import a second hand unit from Germany for you. The new unit at Mercedes Dealership cost over R 10 000.00 and you could not afford that. WE HELPED YOU.</span><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><span style="color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;">Please note, you are more than welcome to get a full refund at our store in the next 7 Days, if you wish. We apologize for the misunderstanding and inconvenience.</span><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><span style="color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;">Regards</span><br style="max-height: 999999px; color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;" /><span style="color: #222222; font-family: Roboto-Regular, HelveticaNeue, Arial, sans-serif; font-size: 13px; line-height: 21px; background-color: #ffffff;">Customer Services</span></p> <p> </p> <p>This was my reply to them:</p> <p> </p> <p>So the part does not work, so I attempt to return it.</p> <p>Thank you for your reply. Firstly, I asked for an aftermarket part, not a second hand part. I got told by Ryan that the part was second hand when I walked in to collect. I was not told that I was buying a second hand part, nor did I ask to buy a second hand part. When I got notified that it was a second hand part, one can see my distress on your CCTV camera and my reluctance to take it, but having waited more than a week for the part, and being told by Ryan that if there was a problem with the part that I could bring it back in, I did take it. Ryan made it very clear to me on the phone with his rudeness and aggressiveness that he did not like that I posted this review on the website. And as one can see on the CCTV footage, he did not even greet me when I walked in, nor did he respond when I greeted him. Instead, he got aggressive towards me, and told me "he needed to leave to cool off, otherwise".... I asked to speak to the manager, who I must say is a very professional person and knows how to deal with a customer. I'm leaving this review to state that even though I was told in this very reply that I could come back to Online Car Parts and get my refund in 7 days, I did not. I went back with my slips, all the packaging, the same part, and I did not, in fact, get a refund. The manager and Osman say they are in the process of helping me get my refund, so I shall wait and see, and relay on this review what happens from here onwards. Date (13/05/2017)</p> <p> </p> <p>NEW UPDATE</p> <p> </p> <p>Been calling and calling and no one gets back to me. Osman doesn't answer his phone anymore, and the manager hasn't gotten back to me as he promised, which I got in writing from him by his own hand. Disappointing. Still no refund, as promised by customer service on this very page. Date (22/05/2017)</p> <p> </p> <p>They now have the part, and my money, and even with their word as everyone can see on google reviews that I could give a refund, they didn't give me one, however much I insisted.</p>