MN
Mondli N
1 reviews | Active since Dec 2019
11 Dec 2019, 09:55
Disappointed Customer
I bought a clutch kit for my vw polo Tdi 2016 model and they twice sent me the incorrect part which I already paid about R8500 for it and still the part did not fit as a result I had to take my vehicle to another machenic who informed me that the part that was sold to was not compatible and I had to pay another R15 000 for my vehicle to be fixed this is despite having sent them a sample the second time and also having paid the courier twice now they don't want to take their clutch kit back and I am stuck with a clutch kit that I don't know what am I going to do with it and I am out of pocket for nothing. So guys please be careful.
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Replies (2)
Online Car Parts's replyOfficial
11 Dec 2019, 10:10Hello, we have investigated your claims. We can confirm the details you gave us the first time was incorrect. You then sent us your sample and we sent you a second clutch IDENTICAL to your sample. We have no clue what occurred after you have received it. You welcome to send it back for a review.
Online Car Parts's reply11 Dec 2019, 10:10
Official
Hello, we have investigated your claims. We can confirm the details you gave us the first time was incorrect. You then sent us your sample and we sent you a second clutch IDENTICAL to your sample. We have no clue what occurred after you have received it. You welcome to send it back for a review.
MN
Mondli N's updateReviewer Update
12 Dec 2019, 15:20Greetings I disagree with you firstly I provided you with the picture of my disc detailing everything about the vehicle and you sent a totally incorrect part, secondly I then sent through a sample and still the part was incorrect and I requested you to take your part as I was not prepared to pay a courier again as a result of your mistake now I am stuck with the part which is of no use to me and have basically paid for nothing all I require is that you take your part and reimburse me as I no longer have use for it, I even gave you the number of the machenic in order for you to verify in good faith but I am not getting any response from you
MN
Mondli N's update12 Dec 2019, 15:20
Reviewer Update
Greetings I disagree with you firstly I provided you with the picture of my disc detailing everything about the vehicle and you sent a totally incorrect part, secondly I then sent through a sample and still the part was incorrect and I requested you to take your part as I was not prepared to pay a courier again as a result of your mistake now I am stuck with the part which is of no use to me and have basically paid for nothing all I require is that you take your part and reimburse me as I no longer have use for it, I even gave you the number of the machenic in order for you to verify in good faith but I am not getting any response from you