Delivered Incorrect parts twice

Well I pleased to see their online items but little did I know this was just a start of a headache, I ordered about 3 items online for my vehicle and the order was despatched late and when it finally go to my door, I opened the package & all items were wrong (not for my vehicle model) yet the consultant assurd d me its the correct parts before I placed an order. I called them to inform about the incorrect parts and got a rude lady calle Luba who told me to courier at my cost yet the fault is with them. Its obvious they don't even read & follow their returns policy. Got assisted by a kind lady by he name Sihle, parts were collected and got to them. I provided a vin number yet again so that they make sure to send me the correct parts, just yesterday (06 May 2024) the courier delivers the order & when I open it, its still the same incorrect items by this time one part (oil cap) is missing. Like what am I being taken for here? For a fool, to be send back the same incorrect parts. U can never find a male when u ask to be assisted by a man, someone very fami**** with car spares. I honestly think its false advertising just to attract customers and ladies are just rude and unprofessional. I do not advise anyone to buy anything from them online, they will send you wrong parts and make I your fault. Right now, I am still waiting for the solution to this. I just want my full refund because its obvious they can't source the parts and their online site is really misleading. To save yourself headache and frustrations, Please take this very serious. DO NOT BUY ONLINE, rather visit their branch and save yourself time and money and will avoid the bad online and telephonic service from the consultants and supervisors. OCP hire males who have mechanical background and/or people with full car spares/parts knowledge because this will cost your online business badly.