Customer still being ignored (BMW steering rack)

<p>My case for the BMW steering rack has still not been finalised a month after the defective part was purchased.This after "Customer services" from Online Car Parts assured me via E-mail would be the case on 31 August 2016 .Today is Thursday 8 September 2016.</p> <p>I phoned Nkosi Khumalo once again on Saturday 3 September 2016 only to be informed by him that I should phone him back (yes I the customer to phone him back) on Monday 5 September 2016.I duly called him back on Monday morning 5 September 2016 and spoke to him to which he informed me he would send me an E-mail the same day to finalise my case.I enquired as to whether he had my E-mail address to which he rep**** "Yes".By the evening of Monday 5 September 2016 I had not received an E-mail from Nkosi Khumalo so I sent him an E-mail as well as Customer Services enquiring as to whether or not there was a problem.</p> <p>Today is Thursday 8 September 2016 and I have not heard a word from Online Car Parts be it via telephone or E-mail.What more must I do to have this case resolved? I do not wish to communicate with Nkosi Khumalo any longer as he is only a salesman full of empty promises which never transpire.I expect someone from Customer Services to now finally resolve this case.After all is that not why there is a Customer Services department?? </p> <p>Once again is this how Online treats its customers?If it were not for the customer,Online Car Parts would not exist!!</p>