ID
Innocent D

1 reviews | Active since Mar 2017

16 Mar 2017, 18:49

Battle to get my refund

<p>On January 12, 2017 I ordered and paid R 3995 for a clutch kit of a chery tiggo. Sales man by the name RAJ is the one who did the quotation, I then paid via EFT to their Nedbank Account and I emailed him a proof of payment. After an hour he called me back and he said the clutch kit will be arriving in the country by monthend, so I had to wait for monthend of January. </p> <p> </p> <p>Come monthend I called Raj, on his cell phone ********** 420. Again he told me stories I then asked for my refund. He then gave me their landline number ********** 009, every time I phone this number since 1 February 2017 and I'm told that the person who's working on my refund is out office. Sometimes they put me on hold .</p> <p> </p> <p>I'm battling to get my refund, please guys out the be careful when dealing with this company. </p>

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Replies (2)
Online Car Parts
Online Car Parts's reply17 Mar 2017, 07:00
Official

Hello

We are extremely sorry to hear of your poor experience.

Please provide us with details of your problem.

Name -

Telephone -

We will be glad to rectify this situation. Please email to *** and I will escalate to management.

Regards

Customer Services

ID
Innocent D's update30 Mar 2017, 21:55
Reviewer Update

Up to now I'm still waiting response from online car parts, I emailed my details no one bothered to communicate with me.